/* Support Bot FAB */
.support-bot-fab {
  position: fixed;
  bottom: 85px; /* Above the mobile bottom nav */
  right: 20px;
  width: 56px;
  height: 56px;
  background-color: #ff6b00;
  color: white;
  border-radius: 50%;
  box-shadow: 0 4px 15px rgba(0, 0, 0, 0.2);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  z-index: 2000;
  transition: transform 0.3s cubic-bezier(0.175, 0.885, 0.32, 1.275);
}

.support-bot-fab:hover {
  transform: scale(1.1);
}

.support-bot-fab i {
  font-size: 24px;
}

/* Chat Modal Redesign */
.support-chat-modal {
  position: fixed;
  bottom: 20px;
  right: 20px;
  width: 360px;
  max-width: calc(100vw - 40px);
  height: 600px;
  max-height: calc(100vh - 120px);
  background: #fcfcfc;
  border-radius: 24px;
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.12);
  display: none;
  flex-direction: column;
  z-index: 2501;
  overflow: hidden;
  animation: slideUp 0.3s ease-out;
  font-family: 'Outfit', 'Inter', sans-serif;
}

@keyframes slideUp {
  from { transform: translateY(50px); opacity: 0; }
  to { transform: translateY(0); opacity: 1; }
}

/* Header Redesign */
.chat-header {
  background: white;
  color: #1a1a1a;
  padding: 15px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid #f2f2f2;
  box-shadow: 0 2px 15px rgba(0,0,0,0.03);
  z-index: 10;
}

.header-left {
  display: flex;
  align-items: center;
  gap: 15px;
  flex: 1;
}

.chat-back {
  font-size: 20px;
  color: #333;
  cursor: pointer;
  display: flex;
  align-items: center;
}

.header-info {
  display: flex;
  flex-direction: column;
}

.header-info h6 {
  margin: 0;
  font-size: 18px;
  font-weight: 800;
  color: #1a1a1a;
  line-height: 1.1;
  white-space: nowrap;
}

.status-msg {
  font-size: 10px;
  color: #ff6b00;
  font-weight: 800;
  letter-spacing: 0.8px;
  margin-top: 2px;
  white-space: nowrap;
  text-transform: uppercase;
}

.header-right {
  display: flex;
  align-items: center;
  justify-content: flex-end;
}

.chat-menu {
  color: #999;
  cursor: pointer;
  font-size: 18px;
  padding: 5px;
  transition: color 0.2s;
}

.chat-menu:hover {
  color: #333;
}

/* Body Redesign */
.chat-body {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 16px;
  background: #f8f9fa;
  scroll-behavior: smooth;
}

.date-separator {
  text-align: center;
  margin: 10px 0;
}

.date-separator span {
  background: #eee;
  color: #888;
  padding: 4px 12px;
  border-radius: 20px;
  font-size: 10px;
  font-weight: 700;
}

/* Bot Message with Avatar */
.chat-message-row {
  display: flex;
  gap: 8px;
  max-width: 90%;
}

.chat-message-row.bot {
  align-self: flex-start;
}

.chat-message-row.user {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.bot-avatar {
  width: 32px;
  height: 32px;
  background: #ff6b00;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  color: white;
  font-size: 14px;
  flex-shrink: 0;
  margin-top: auto;
  box-shadow: 0 2px 8px rgba(255,107,0,0.2);
}

.chat-message {
  padding: 12px 18px;
  border-radius: 20px;
  font-size: 14px;
  line-height: 1.5;
  box-shadow: 0 3px 12px rgba(0,0,0,0.06);
  position: relative;
  border: 1px solid rgba(0,0,0,0.03);
}

.bot-message {
  background: white;
  color: #333;
  border-bottom-left-radius: 4px;
}

.user-message {
  background: #ff6b00;
  color: white;
  border-bottom-right-radius: 4px;
  border: none;
}

/* Quick Actions Redesign */
.quick-actions-section {
  margin-top: 10px;
}

.quick-actions-section h7 {
  display: block;
  font-size: 10px;
  font-weight: 700;
  color: #888;
  margin-bottom: 12px;
  letter-spacing: 0.5px;
}

.suggested-questions {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.suggested-chip {
  background: white;
  border: 1px solid #f0f0f0;
  color: #333;
  padding: 10px 16px;
  border-radius: 25px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s ease;
  width: fit-content;
  max-width: 100%;
  word-break: break-word;
  box-shadow: 0 1px 3px rgba(0,0,0,0.02);
}

.suggested-chip:hover {
  border-color: #ff6b00;
  color: #ff6b00;
  background: #fff9f5;
  transform: translateX(4px);
}

/* Image Card */
.chat-image-card {
  width: 100%;
  border-radius: 20px;
  overflow: hidden;
  position: relative;
  margin-top: 10px;
  background: #fff;
}

.chat-image-card img {
  width: 100%;
  height: 180px;
  object-fit: cover;
  display: block;
}

.image-overlay {
  position: absolute;
  bottom: 0;
  left: 0;
  right: 0;
  padding: 10px 15px;
  background: linear-gradient(transparent, rgba(0,0,0,0.6));
  color: white;
  font-size: 12px;
  font-weight: 700;
}

/* Footer Redesign */
.chat-footer-redesign {
  padding: 15px 15px 25px;
  background: white;
  border-top: 1px solid #f2f2f2;
}

.input-container {
  display: flex;
  align-items: center;
  background: #f4f6f8;
  border-radius: 30px;
  padding: 5px 15px;
  border: 1px solid #f0f0f0;
  box-shadow: 0 2px 8px rgba(0,0,0,0.02);
}

.plus-btn {
  background: none;
  border: none;
  color: #999;
  font-size: 20px;
  padding: 0 10px 0 0;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
}

.chat-input-new {
  flex: 1;
  border: none;
  background: transparent;
  padding: 12px 4px;
  font-size: 14px;
  outline: none;
  color: #333;
  min-width: 0;
}

.chat-send-new {
  background: #ff6b00;
  color: white;
  border: none;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all 0.2s ease;
  flex-shrink: 0;
  margin-left: 10px;
}

.chat-send-new:hover {
  transform: scale(1.05);
  background: #e66000;
}

.chat-send-new i {
  font-size: 16px;
  margin-left: -2px; /* Fix for center of paper plane icon */
}

@media (max-width: 768px) {
  .support-bot-fab {
    bottom: 85px;
    right: 15px;
  }
  .support-chat-modal {
    width: 100%;
    height: 100%;
    bottom: 0;
    right: 0;
    max-width: 100%;
    max-height: 100%;
    border-radius: 0;
  }
}

.typing-indicator {
  font-size: 12px;
  color: #888;
  padding: 4px 0;
  font-style: italic;
}

/* Three Dots Menu Dropdown */
.chat-menu-dropdown {
  position: absolute;
  top: 60px;
  right: 15px;
  background: white;
  border-radius: 12px;
  box-shadow: 0 4px 20px rgba(0,0,0,0.15);
  padding: 8px 0;
  z-index: 100;
  width: 160px;
  border: 1px solid #f0f0f0;
}

.menu-item {
  padding: 10px 20px;
  font-size: 14px;
  color: #333;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 12px;
  transition: background 0.2s;
}

.menu-item i {
  color: #ff6b00;
  width: 16px;
  text-align: center;
}

.menu-item:hover {
  background: #f8f9fa;
  color: #ff6b00;
}